Something's wrong with dotSUB
Calvin_il
via web
Hello,
I've been trying to translate a TED talk and no matter which
browser I use (FF3.5 / IE8),
it keeps freezing, and it makes the browser take up a lot of system
resources - it's practically impossible to work like this. dotSUB
is a great system and I translated three videos already and it was
easy and fun- but something definitely went wrong. I hope this will
be fixed ASAP.
Thank you!
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by brooks on 07 Jul, 2009 12:10 PM
It should be working fine now. We had a small system issue.
Let me know if you are still experiencing problems now.
Brooks L.
dotSUB.com
brooks closed this discussion on 07 Jul, 2009 12:10 PM.
calvin_il re-opened this discussion on 12 Jul, 2009 12:27 PM
3 Posted by calvin_il on 12 Jul, 2009 12:27 PM
Hi,
I'm sorry but the problem remains.
It seems to me like the AJAX is very slow and freezes - i thought maybe some of my add0ons are causingthis but even with Firefox in safe mode it's the same.
Thanks.
Support Staff 4 Posted by brooks on 12 Jul, 2009 08:36 PM
What talk and language are you trying to translate? I'll dig deeper into the issue.
Cheers,
Brooks L.
5 Posted by calvin_il on 12 Jul, 2009 09:06 PM
I'm trying to translate Catherine Mohr: Surgery's past, present and robotic future into Hebrew.
Thanks again.
6 Posted by calvin_il on 12 Jul, 2009 09:06 PM
I'm trying to translate Catherine Mohr: Surgery's past, present and robotic future into Hebrew.
Thanks again.
Support Staff 7 Posted by brooks on 13 Jul, 2009 11:50 AM
What exact version of firefox are you using? 3.5 Release or one of the Betas?
We had that exact issue with 3.5RC1 beta. If not I'll keep digging to come up with the cause.
Thanks,
Brooks
8 Posted by calvin_il on 13 Jul, 2009 12:04 PM
I'm using 3.5, not a RC or Beta, and as I said the problem exists with IE8 as well (with or without compatibility mode).
Thanks.
Support Staff 9 Posted by brooks on 13 Jul, 2009 01:01 PM
Are you using XP or vista?
I want to make sure I'm using the same OS here to try and reproduce this issue. I'd also like to know how fast your processor is and how much RAM you have in your PC?
Thanks,
Brooks L.
10 Posted by calvin_il on 15 Jul, 2009 08:58 AM
I've tried this on a Vista machine with 2GB of RAM, and Pentium D 2.8MHz CPU,
and also on a Windows 7 RC 64Bit with 4GB RAM and a Pentium D 3.4 MHz CPU.
I'll try this on an XP machine and on a Linux machine and see if there's a difference.
in the meanwhile i finished translating the Catherine Mohr talk (slowly...)
and I started translating Paul Moller on the Skycar - but things are still the same with the freezes and all.
11 Posted by calvin_il on 15 Jul, 2009 01:02 PM
so i tried translating on other platforms:
Firefox 3.0.11 on Ubuntu Linux 9.04 (1GB RAM, Pentium 4) - perfect
Firefox 3.5 on Fedora 11 (2GB RAM, Pentium D) - same problems
Firefox 3.5 on Win XP (512MB RAM, Pentium 4) - same problems IE7 on same Win XP machine - perfect
If IE8 on the Vista+Win7 machines would have worked, it would have been clear
this is a Firefox version issue, but that's not the case...
Support Staff 12 Posted by brooks on 16 Jul, 2009 11:49 AM
Hey Calvin,
I am still looking into this issue, I think it might be a firefox 3.5 issue after all. XP with IE7 with just 512MB of ram will cause IE to be slow. You never included the specs of the machine you used IE8/Vista+win7 on.
I've had 2 other users report linux/firefox and XP/firefox issues.
Brooks
13 Posted by calvin_il on 16 Jul, 2009 12:07 PM
i wrote down the specs in comment #9.
Thanks!
Support Staff 14 Posted by brooks on 16 Jul, 2009 01:27 PM
Could you downgrade that machine to firefox 3.0? I just want to make sure that works fine for you.
Thanks,
Brooks L.
15 Posted by calvin_il on 17 Jul, 2009 02:29 PM
sorry, I can't downgrade Firefox on those machines.
If I can try this on a Vista machine with Firefox 3.0.* I'll let you know.
Support Staff 16 Posted by brooks on 17 Jul, 2009 02:31 PM
That works for me.
Can you also upgrade to 3.5.1 on those machines? There are some javascript improvements in 3.5.1 but the ones that should improve thisissue are slated for the 3.5.2 release.
Cheers,
Brooks
brooks closed this discussion on 17 Jul, 2009 02:31 PM.
calvin_il re-opened this discussion on 04 Aug, 2009 10:52 AM
17 Posted by calvin_il on 04 Aug, 2009 10:52 AM
Hi,
Just wanted to let you know that Firefox was just upgraded to 3.5.2 and the issue remains.
I just switched to Chrome when I'm translating...
Support Staff 18 Posted by brooks on 05 Aug, 2009 03:16 PM
Thanks for the report Calvin. I'm still trying to reproduce this issue. I did have another user report this with firefox 3.5.0 but that cleared up when he upgraded to 3.5.2.
Which setup is causing the issue or is it happening on all of them?
Thanks,
Brooks L.
19 Posted by calvin_il on 15 Aug, 2009 10:16 PM
it's the same on all the setups mentioned before.
I'm just using Chrome instead of FF/IE.