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processing stage not working.

patricia coates Jul 30, 2015 07:13AM EDT

Hello, i would just like to know if i could possibly be doing something wrong, as my videos will upload but the process always fails, please help, Thank you in advance.

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Esteban Pereyra Jul 30, 2015 12:43PM EDT Dotsub Project Manager

Hi Patricia,

Glad to e-meet you, my name is Esteban Pereyra, Project Manager at Dotsub. I understand you want to upload videos to Dotsub, but the process fails. Please, keep in mind our platform allows you to upload almost every video and audio format, with a maximum size up to 4GB.

For further assistance, I would like to refer you to the following article: https://help.dotsub.com/customer/portal/articles/1839635-how-do-i-upload-a-video-

In case your keep getting the same error, please share your username, so we can give it a try from ourselves.

Please, let us know if there are any questions along the way.

Best!

Esteban Pereyra
Project Manager
Dotsub

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Ibrahim Hublou Dec 24, 2015 04:37PM EST
Dear Esteban Pereyra,

While checking out Dotsub.com I seem to have the same issue as the original poster.

File size: 243MB
Format: mp4 (H.264/MPEG-4 AVC)
Codec: avc1

Upload goes fine. Processing fails.
"The video you uploaded could not be processed. - Reason: Unknown error"

I will try to upload the same video in another format but IMO it might be worth looking into this matter further.

Kind regards,
Ibrahim

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