Welcome, Guest Login

Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

I registered as Basic (free). Credit card requested why?

Kim Pines Aug 05, 2015 12:19PM EDT

We want to try out Dotsub. We will subtitle ourselves in the Audio inEnglish as well as translate. I unchecked all when attempting to upload the file. Dotsub is requesting my credit card information. Why? I am not ordering anything.

Up 0 rated Down
Jose Damiani Aug 05, 2015 12:57PM EDT Dotsub Project Manager

Hi Kim,

Thanks for your e-mail regarding the upload of your video.
Would you be so kind to share a screenshot of the upload page where you are being requested for this information?

Additionally, if you could provide us with the steps you are following to upload your video, this would be very helpful to assist you.

Additionally, make sure you are using our upload page: dotsub.com/upload – This should allow you to upload videos without the need to enter any credit card information.
Best regards,

This question has received the maximum number of answers.

Contact Us

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found