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sam montreal Nov 10, 2015 10:36PM EST

hi, please delete my account thank you.

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Jose Damiani Nov 11, 2015 09:12AM EST Dotsub Project Manager

Hi Sam,

Thanks for your e-mail.
Would you be so kind to send us your username so we can retrieve and complete your request?

Thanks in advance!

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Jill Dubeau Zah Nov 12, 2015 08:56PM EST
Please delete my account(Username)"Jill66MoogieBoogie". Thank you, Jill Dubeau Zah p.s. It looks like this "free service" has charges involved, i.e.["CRISTOPHER DE LA CRUZ MAR 30, 2015 02:47PM EDT
I really don't understand. Do I have to pay $120 for translations? I thought it was free? Can someone explain this whole process please? Thanks."] No Thanks!
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Jose Damiani Nov 13, 2015 10:29AM EST Dotsub Project Manager

Hi Jill,

Thanks for your e-mail.
Your account has been permanently disabled as requested – Should you ever need to re-open it, do not hesitate in reaching out to us.

Our platform allows you to upload, caption and translate video completely free of charge as shown here: https://dotsub.com/view/282fbb24-0022-4954-b512-714ab31409df
and here: https://help.dotsub.com/customer/portal/articles/2141096-how-to-translate-videos-using-dotsub

But, as you mention, we also offer professional captioning and translation services for your media.
The service we provide does, however, have a cost associated with the resources that need to be engaged for said projects, hence why there is a fee for translations done on our end.

Hope this helps.
Best regards,

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