when I import a translation file (portuguese language), it seems that is was all good, showing me that "Your file has been imported", however, it doesn't appears anything in empties lines. I didn't find a tutorial about import translation from a file.
Would you please provide us with the link to the video you are trying to import the subtitles to?
Thank you in advance,
Please provide us with the name of the video and we will look it up, or feel free to reach us at firstname.lastname@example.org directly.